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sramanujam
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‎05-29-2024
Last activity: May 30, 2024 12:20:57 AM
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Troubleshooting Tip: How to resolve the 'Modulenotfounderror' issue on Code Snippet Connector

05-13-2024
Description This article describes the solution for the 'ModuleNotFoundError' error on the CodeSnippet Connector. Assuming the xlsxwriter module is required on the codesnippet connector to create certain functions, it is common to encounter this 'Mod...

Troubleshooting Tip: Find Step Fetching No Results

05-12-2024
Description This article addresses the situation where the find step fails to retrieve any results due to inappropriate user roles. Scope FortiSOAR v7.x. Solution To resolve this issue, please ensure that both the playbook appliance and the user have...

Troubleshooting Tip: How to resolve the elasticsearch incompatible indices issue and reindex them

04-02-2024
Description This article describes how to resolve the elasticsearch incompatibility issue on the FortiSOAR System and reindex them. [2023-09-29T00:00:11,228][ERROR][o.e.b.Elasticsearch] [fsr-lab003] fatal exception while booting Elasticsearch java.la...

Troubleshooting Tip: FortiSOAR Upgrade Error 'db5 error(-30969) from dbenv->open: BDB0091 DB_VERSION_MISMATCH: Database environment version mismatch'

12-13-2023
Description This article describes that an upgrade from an older version of FortiSOAR to a newer one may cause failures with an error message indicating: 'db5 error(-30969) from dbenv->open: BDB0091 DB_VERSION_MISMATCH: Database environment version m...

Troubleshooting Tip: 'FSR-Auth-017: The system time is invalid. Contact customer support for more information'

12-05-2023
Description This article describes how to resolve the error message 'FSR-Auth-017: The system time is invalid. Contact customer support for more information.' when logging into the FortiSOAR GUI. Scope FortiSOAR v7.x. Solution Step 1: Inspect the pre...
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