question

Alexander McMillen avatar image
0 Likes"
Alexander McMillen asked

Can the same FortiCare user have EMS Cloud and FortiSASE accounts?

Experiencing immediate logout after signing into the FortiSASE portal.

I also have an EMS Cloud instance associated with my FortiCare user.

FortiSASE
10 |600

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
Alexander McMillen avatar image
0 Likes"
Alexander McMillen answered

It is not currently possible to have a Hybrid environment under the same FortiCare principal user account which has both EMS Cloud and FortiSASE.

While FortiSASE leverages EMS Cloud behind-the-scenes, all configuration is done through the FortiSASE portal.

The associated EMS Cloud instance must be provisioned as part of FortiSASE onboarding. An existing EMS Cloud instance cannot be converted at this time.

If you already have an EMS Cloud instance provisioned outside of FortiSASE, you will experience an immediate logout after sign-in. This will occur until the existing EMS Cloud instance is terminated.

10 |600

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Welcome to FortiAnswers

FortiAnswers is the space dedicated to FortiSASE and FortiOS questions and suggestions.

  • Please review the Community guidelines
  • If you are a moderator, please refer to the Moderation guidelines
  • If something in the above guidelines is unclear, please post your question to the Community Feedback space or the Moderators' space